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Privacy Policy

If you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed of its progress. To make shopping at Valence as pleasant as possible, we store with your consent personal information and the details regarding your order and the use of our services. This allows us to personalize the website. We use your email address to inform you about the development of the website and special offers and promotions. If you no longer wish to receive a newsletter from Valence than you can unsubscribe at our website.

If you place an order with Valence we keep, if desired, your data on a secure server. You can specify a username and password so that your name, address, telephone number, email address, shipping and payment information, so you do not need to give your information again for new orders. Information about the use of our site and the feedback we receive from our visitors helps us to further develop and improve our site.

If you decide to write a review, you can choose whether to add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to publish your review on our site.

If you respond to a promotion or contest, we ask your name, address and email address. We use this information to perform the action, to disclose the winner(s), and to measure the response to our marketing efforts.


Valence will not sell your personal information to third parties or make them available to third parties that are involved in processing of your order. Our employees and our third parties are obliged to respect the confidentiality of your information.


Cookies are small pieces of information that are stored by your browser on your computer. Valence uses cookies to recognize you on your next visit. Cookies enable us to gather information about using our services and to improve and adapt to the needs of our visitors. Our cookies provide information regarding personal identification. You can however set your browser not to receive cookies while shopping at Valence.

If you have any questions about the Privacy Policy of Valence please contact us. We help you if you need information about your data or if you want to change. In case our Privacy Policy is needed, you will find it on this page the most recent information.